Refund & payment Policy

Product Refund Policy

Your satisfaction with our products is important to us. Contact us within 30 days of your purchase, and our team at Crystal Case will help you obtain a full refund for any damaged or defective items. To submit your refund request, please contact us by email with detailed photographs and a description of the issue.

If you have any questions or concerns that are not answered in this Refund and Payment Policy, please contact us and we will get back to you within 2-3 business days.

Sales Tax

Sales tax will be added to your order at checkout based on applicable state and local sales tax laws and the shipping destination.

As a customer at Crystal Case, you are responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes and the declaration of goods in your state. Your purchase may be subject to a use tax unless it’s specifically exempt from taxation. For any purchase that Crystal Case does not collect a sales tax, your state may require you to report your purchase and remit tax on a sales, use, or individual income tax return. Please refer to your state website for more information regarding your local tax laws.